- Student Union Services Warwick Limited
- Registered as a Company in England & Wales
- Company number: 2197761
- Registered office: Warwick University Students’ Union, Coventry, CV4 7AL
- VAT Registration Number: GB 705318457
- Warwick Students Union Services Limited
- Registered as a Company in England & Wales
- Company number: 1187495
- Registered office: Warwick University Students’ Union, Coventry, CV4 7AL
- Student Union Warwick Events Limited
- Registered as a Company in England & Wales
- Company number: 06371766
- Registered office: Warwick University Students’ Union, Coventry, CV4 7AL
- Membership Solutions Limited
- Registered as a Company in England & Wales
- Company number: 05525449
- Registered office: Warwick University Students’ Union, Coventry, CV4 7AL
When making a purchase from the University of Warwick Students' Union for any product including membership fees, payments will be processed through Datacash Ltd. and Barclaycard Merchant Services. All payments are made to the University of Warwick Students' Union and will appear on your bill as "UWSU Online Payment".
The University of Warwick Students' Union does not store credit card details and uses industry standard SSL encryption to ensure the safety of your data.
All payments are made in a live environment, upon clicking 'Pay Now' your credit or debit card will be billed with the agreed amount and your order will be immediately processed.
Once your order has been completed you will receive a confirmation email from online-sales@sunion.warwick.ac.uk to your message centre inbox on the Union Portal. This can additionally be viewed at a later date by viewing the 'Purchase History' section of the Union Portal.
To edit this address, click on the 'My Contact Details' link when logged into the site.
These terms shall be governed by English law and are subject to the exclusive jurisdiction of the English Courts. Nothing in these terms shall exclude liability for fraudulent misrepresentation.
- Warwick Students’ Union operates a completely electronic ticketing system. All tickets purchased online are assigned to your personal account and then accessed on the door – for members of the general public this will be done by account name, and for Warwick students by swiping your University card.
- Admission to all events is guaranteed before 11pm (subject to advance registration where applicable).
- Students must bring their Warwick card to every event they wish to attend for identification purposes. For members of the public, photo ID will be required (e.g. passport, driving licence, proof of age card)
- Re-admission is not allowed once you have attended an event unless approved by the manager on duty.
- Right of admission is reserved by the venue management.Please note that you are still subject to the Students’ Union’s event admission procedures and can be refused entry if you breach these.
- Your student card is not transferable – i.e. you cannot lend it to anyone else to get into the venue.
- Every effort will be made to allow priority queuing at all events – however, this cannot be guaranteed.
- At 14+ events
ALL TICKETS ARE NON-REFUNDABLE AND NON-TRANSFERRABLE.
All sales are final. Refunds are not available on tickets once they have been purchased, including those purchased in error or non-attendance due to illness or injury. *** Please note that this is standard practice at every entertainments venue in the UK. ***
However, there are certain instances in which a refund may be given:
- The entire event has been cancelled by us. In this instance, refunds are available to everyone who has purchased a ticket in advance.
- The event has been pulled whilst in progress. In this instance, a decision will be made by management as to whether refunds will be offered to those with tickets. However, refunds will only be given in exceptional circumstances and as approved by management.
- The main performing artiste has cancelled or the event altered for reasons beyond our control, but the event has still taken place. Again, refunds will only be considered in exceptional circumstances and where authorised.
- The event has sold out, and there are people waiting for extra tickets. In this instance refunds may be given, and the tickets then resold to people on the waiting list once the re-sale cash has been received.
- In all instances management’s decision is final, based on the individual circumstances, and not open to discussion.
THERE ARE NO OTHER INSTANCES IN WHICH A REFUND MAY BE OFFERED.
All tickets purchased for UWSU events are non-transferrable – they are assigned exclusively to your account and cannot be moved to that of another person.
For events with physical tickets such as the Summer Party, Grad Ball or Sports Ball, it is the responsibility of the individual purchaser to keep their ticket safe once it has been collected from S.U. Reception.
Please note that replacement tickets will not be issued in the event of their loss or damage, and will need to be repurchased in this instance. It is advised that you write your name and Uni number on the back of your ticket so that it can be returned if handed in!
By purchasing an Alternative Graduation Hoodie from Warwick SU.com you agree to the following Terms & Conditions:
Each hoodie will be charged at £19.99 plus the appropriate p&p cost as detailed on the website and all promotional material, relative to the postage destination. A receipt email will be sent upon completion of your order. Please check all details – if there is anything missing from your order or any details are incorrect please email us immediately at hoodies@warwicksu.com. Failure to advise us of any errors within 24 hours of receipt of the confirmation will result in you still being liable for the full cost of the hoodie.
The charges for postage and packaging are added to the cost of the hoodie and are necessary for us to dispatch your garment to you. There are three charges – UK, Europe and International. Should you order more than one garment the postage and package charge will reflect this.
If you have a genuine reason for wanting to return your hoodie please email hoodies@warwicksu.com in the first instance, or call 02476 572777 explaining the reasons why the garment is to be returned. Your hoodie must be returned unworn and in the original packaging. You must pay for the cost of the return, it must be sent by recorded delivery and you should keep you receipt as proof of postage. We will not accept returns in the following cases:
- The garment has been worn (unless there is a provable quality issue)
- The garment has been proved to be deliberately damaged
- The garment has the incorrect personalisation details (we keep your request for personalisation and the liability for the correct spelling of names etc is yours.) If the error is deemed to be ours we will replace the garment at no extra cost
- The garment doesn’t fit – full size details are available on the website and we will only refund in specific circumstances and if the criteria above are met i.e. has not been worn and is returned in its original packaging and is not personalised
- The garment is the wrong colour – you are liable for the colour selection you make and we keep a copy of your order to confirm your selection
- The garment is unwanted – we will only refund this if the garment meets the criteria set out above i.e. has not been worn and is returned in its original packaging and has not been personalised
All refunds will be issued by Warwick SU. In the event of a hoodie being returned due to quality issues we will take this up with our supplier and advise you of the outcome.
This Acceptable Use Policy is intended to help create an atmosphere in which freedom of speech is balanced by self discipline and a mature attitude to discussion. We encourage people to join these discussions and it would therefore be very surprising if exchanges did not occasionally become a little heated!
Discussion Moderators are available to help you to get the most out of participating in online discussions and to ensure that these rules are observed.
By virtue of your participation in the portal and forums, you are deemed to have agreed to abide by the rules. Although the Moderator cannot take responsibility for monitoring every message that is sent to the web site, we must reserve the right to remove items submitted from anyone who repeatedly ignores these rules.
Personal Identification
All messages sent to a discussion will require your username and password, chosen at time of registration. Do not represent yourself as another person.
Use of Language
Messages should not be malicious or designed to offend. In particular, the use of swear words or undue profanity is discouraged. By participating in any discussion, you undertake to indemnify us and our employees and sub-contractors against any liability arising from any obscene, defamatory, seditious, blasphemous or other actionable statement published by you on this site and against all damages, losses, claims and costs (including without limitation fines and expenses arising out of or incurred in conducting or defending any proceedings) arising from any such actionable statements.
Conduct of Discussion
The Discussion Forum is intended primarily for topics relating to the University of Warwick Students' Union and for the discussion of items of membership interest. Please try to keep to the topic.
Your message should be within the scope of the subject under discussion. If you make a contribution that is inappropriate to the subject under discussion, you may be directed by the Moderator not to raise the matter further or to raise it within a separate discussion group.
No reference should be made to the personality of other participants in a discussion nor should attacks be made on an individual's character unless the person concerned has already chosen to bring his or her personality into the issue under discussion.
One to one arguments, disagreements and disputes of a personal nature must be conducted through private Email and not through public discussion.
You should remember that you are legally responsible for what you write. By participating in a discussion, you undertake to indemnify us and our employees and sub-contractors against any liability arising from any breach of confidentiality, copyright or other intellectual property right published by you on this site and against all damages, losses, claims and costs (including without limitation all expenses incurred in conducting or defending any proceedings) arising from any such publication. You must not make statements that are libellous, obscene, seek to incite racial hatred or otherwise break the laws of the United Kingdom.
Private Email and Club / Society emails
If a person has sent you a private Email you may not forward it to a public discussion group without the prior consent of the person who sent it. This does not prevent you forwarding private e-mail to the Discussion Administrator should you consider this appropriate. Any contact information you may be granted access to on the site should remain within it and not used for any other external emailing purposes. Any unauthorised attempt to extract or expose personal information for use outside of the Portal system will be subject to UWSU disciplinary procedures.
Advertising and Research
Advertising and Reseach will only be accepted when operated by or approved through UWSU Marketing and Research Departments. A fee will be charged for this service.
Complaints about a Breach of these Rules
Complaints about a breach of these Rules should ONLY be made by private e-mail to the Communications and Venue Officer and the Finance and Internal Affairs Officer in the first instance. They will duly notify the UWSU IT Administrators of this breach.
The UWSU Administrators will take timely and appropriate action with regard to the complaint.
Deliberate Abuse and / or Misuse of the Portal
Any attempt to circumvent or manipulate your access rights to the portal will be treated as a disciplinary offence and treated in accordance with the UWSU disciplinary procedures. Your access to this site is granted to you as an individual and your login details should be treated as strictly private and confidential. It is a disciplinary offence to share your access details with other users. Should you suspect that your account is being used by another person, you should change your password immediately and contact the Students' Union IT Department.
Whilst every effort has been made to ensure the accuracy of information displayed on this site no warranty or representation is given as to its quality, accuracy or completeness. It is the responsibility of the user to judge the accuracy of information before relying on it in any way.
The University of Warwick Students' Union will accept no responsibility for any loss or damage of whatever nature arising out of the use of, or inability to use, this site, or from any error or omission in information contained in the site.
The University of Warwick Students' Union reserves the right to amend or otherwise alter the information displayed on this site. Whilst every effort is made to ensure this site provides a safe environment for all visitors, the dynamic and open nature of areas such as the discussion forums and noticeboards prevent the Students' Union from monitoring all content posted here. Content of a questionable nature can be reported to the Commercial Development and Communications Officer in the first instance. Any links to other websites provided by this website have been included for convenience only and University of Warwick Students' Union accept no responsibility nor liability for the contents of any linked website. The inclusion of any link does not imply endorsement by University of Warwick Students' Union of any linked website or its provider. Copyright in the content of the site and University of Warwick Students' Union trade marks logos and brands contained in the site belongs to University of Warwick Students' Union. Users are permitted to download and store (on a temporary basis) any of the contents of this site provided this is solely to view such contents using a personal computer. Users are forbidden to permanently copy or store or in any way redistribute the contents of this site unless explicitly authorised to do so.
These terms and conditions cover the use of the Marketplace area of the Students’ Union website for sale, purchase and trade of items between individuals.
For the avoidance of doubt, by using the Marketplace area of www.warwicksu.com you agree to these terms and conditions. If you do not agree with these terms and conditions you may not use the Marketplace service.
We may amend these terms and conditions at any time by posting the amended version on the website.
About the Marketplace
The University of Warwick Students’ Union Marketplace is a forum in which our individual members can buy, sell or trade items to other members of the Students’ Union. It is not a forum for business use and we reserve the right to ban anybody using it as such and remove any business related content without notice.
The University of Warwick Students' Union never owns any items available for sale on the site. We are not involved in the transaction between the buyer and seller. As such we have no control over the quality, safety or legality of the products available on the website, purchasers should satisfy themselves in these issues.
The University of Warwick Students' Union is not responsible for any agreements made between individuals to buy or sell goods and no liability can be conferred on us.
Users are solely responsible for the legality of their actions when using the Marketplace. The University of Warwick Students` Union does not control or moderate items or their descriptions as they are listed (except in areas when items listed are believed to be in breach of the rules of the Marketplace, the site or the Law when we reserve the right to remove the said items. it is the responsibility of the buyer to make sure they are satisfied that the item they have purchased is as described.
User eligibility
The Marketplace service may only be used by students of the University of Warwick who are registered with the Students’ Union.
Information for Sellers
You must be the owner of the product or item you wish to sell. You are expected to respond to anyone who expresses interest in your item. You are expected to delist your item when you have successfully sold it or it becomes outdated. The item you are selling must be described accurately (e.g. condition, specifications). You are responsible and accountable for the content of your listings and ensuring that you are entitled to use any graphics and logos used within it.
Prohibited goods and activities
The following goods must not be sold on the Marketplace:
- Aeroplane Tickets
- Train Tickets
- Cigarettes
- Alcohol
- Stolen items
- Bootleg items
- Pirate music/videos/software
If you are unsure about any item you wish to sell and need clarification please do not hesitate to contact sunion@sunion.warwick.ac.uk. We reserve the right to remove any items that we deem inappropriate. Please note selling illegal or stolen goods is an offence under UK law and those found responsible are liable to prosecution. Ignorance of an item’s history & legality is no defence under UK law.
Complaints
If you have a complaint about a listed item then please contact complaints@sunion.warwick.ac.uk. We regret that we are unable to mediate in disputes between users.
Penalties for misuse
University of Warwick Students’ Union reserves the right to block an individual’s access to the Marketplace without warning if an individual fails to or we suspect an individual has failed to comply with the Terms and Conditions above.
The University of Warwick Students` Union reserves the right to take further disciplinary action as outlined by the general disciplinary regulations to which all members of UWSU are obliged to comply.
The University of Warwick Students` Union reserves the right to notify the police, HM Customs & Excise if items being sold on the marketplace are believed to be in breach of UK law.